When it’s not a match made in heaven

During interview For the last hire that we had, she was articulate & kept saying these, “I’m a single-mother. I’m very hardworking, I stay back to work a lot & I am willing to learn.” She was highly recommended by 1 of our colleagues in customer’s company where she works as a receptionist. As she [...]

Fire drill

My office building had fire drill the other day and working in contact center, I was exempted from joining the drill. Reason being our customers (and our managers) still expect fast reply from us to solve their problems and answer the enquiries come natural disasters. I was in the washroom when I heard several voices [...]