I’m back!

I’m back at 1 of my previous companies and got welcomed back and jeered too.

1 of the lazy engineers who taichi snorted, “Nothing better to do ar, come back here? The best thing you did was handing the resignation letter!”

This from an engineer who joined after I had joined a few years back and he’s still here! Albeit in another team.

The other day, I saw my ex-colleague’s name as the customer in a case. A case is any problem or enquiry reported (logged) into our system. We have to solve it or pass the case to the right person, team and sometimes too our partners within certain duration.

So I called that guy cheerfully and he spat out as if this company had murdered him, “What the hell are you doing back there?”

Actually, I don’t fault him. He was in a different outsourced company and that company pays peanuts. Still, if he had performed better…

Other than these 2 guys, almost everyone showed favourable responses.

“Ooo.. so glad you are here! Now at least I can ask you if there’s any issue,” 1 of my colleague breathed a sigh of relief.

“Why?”

“Last time, X always throw the wrong call. Ding dong here there. Waste our customer’s time and money. At least I know you would acknowledge and check properly.”

I’m not the only one back. The team lead (ex now) for a product phone support had resigned and came back too.

“Eh you are back?”

“Eh you are back too?”

My juniors are considered my seniors already. In fact, I’m being trained by my junior haha! Luckily, he is a patient guy… coz I had forgotten some of our supports and how to use the applications.

As he was training me, another guy who joined before me and never left came in and lamented, hands out showing nothing, “How can? How can this happen? How can junior teach senior one?”

How cannot? Learning and working is not only linear. Seniors and juniors, different departments working together – it shouldn’t be about own’s ego.

I was glad that my first few days were quite manageable :) unlike yesterday!

I want to speak with (not you)

Once in awhile, there are callers who would just cut us off, “Pass me to <someone else>!” *roll eyes*

These are impatient and rude callers but let’s just give them and yourself the benefit of doubt that only that person can answer these callers. They had probably liaised with that person before. Or found out that was the person to call to get what they want.

However, just make sure that <someone else> wants to take this fella’s call. Sometimes callers just remember 1 name – the name that they had contacted in the first place or someone who gave them whatever they wanted previously. It makes them feel better to look for a familiar voice. <Someone else> may not be the person in charge anymore for this particular issue.