Merry Christmas

At 4sth pm, the freezing cold air-cond was turned off suddenly. We looked around each other, noticing the silence of air-cond hum and felt warm air creeping in from the few windows opened. YEAY! No more cold! :D Someone asked, “Eh, why is the air-cond off?” “Santa’s stuck in the chimney.” “Santa got stuck in [...]

Seamless communication

It’s not only people that needs clear communication. Applications, as in software programs, should interlink with relevant info. In the company where I am working, the call agents have to check into the system where they log the call (called case) and then entitle it – to check whether the unit (product – usually hardware) [...]